Millions of users of popular VoIP service provider Skype lost calls last night. Users from Japan, the US and Europe have all reported problems with the service. The company had last suffered major problems in 2007 and prides itself as a reliable service provider.
Skype CEO, Tony Bates said to BBC: “We take outages like this really seriously and apologise for the inconvenience users are having. Right now it looks like clients are coming on and offline and sometimes they are crashing in the middle of calls. We are deep in the middle of investigating the cause of the problem and have teams working hard to remedy the situation.”
Our “engineers and site operations team are working non-stop to get things back to normal”, the company said on its twitter account.
Users around the world complained of being unable to access their accounts, irrespective of whether they were on their mobiles or personal computers. Some reported frequent crashes, irrespective of the operating system they were using.
Bates said they are investigating ‘all avenues’ and did not rule out a malicious attack. Skype has lost close to 10 million calls because of the outage, he estimated.
An industry expert and editor of the website Gigaom.com – Om Malik was critical of the service failure saying: “Skype is one of the key applications of the modern web. It is already a hit with consumers, and over the past few years it has become part of the economic fabric for startups and small businesses around the world. I am not sure we can comprehend the productivity cost of this outage”.
Arguing that Skype’s enterprise business may suffer, he said: “The outage comes at a time when Skype is starting to ask larger corporations for their business. If I am a big business, I would be extremely cautious about adopting Skype for business, especially in light of this current outage”.